Last Updated: May 2026
Platinum Car Service is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or chauffeur services.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
- Who We Are
Platinum Car Service provides luxury chauffeur and private hire services throughout London, Kent, Essex, and surrounding areas.
Website:
https://www.platinumcarservice.co.uk
- Information We Collect
We may collect and process the following personal information:
• Full name
• Email address
• Telephone number
• Pickup and destination addresses
• Booking and journey details
• Payment information
• IP address and browser information
• Communications sent to us via forms, email, or telephone
- How We Use Your Information
We use your information to:
• Process bookings and enquiries
• Provide chauffeur and transport services
• Communicate regarding your booking
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud and maintain security
- Payment Information
Payments made by debit or credit card are processed securely through approved payment providers.
We do NOT store your full card details after payment has been processed.
- Marketing Communications
We will only send marketing emails or promotional offers where you have given consent to receive them.
You may unsubscribe from marketing communications at any time.
- Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information only where necessary with:
• Payment providers
• IT and website service providers
• Legal or regulatory authorities where required by law
All third parties are required to keep your information secure and confidential.
- Cookies and Website Analytics
Our website may use cookies and analytics tools such as Google Analytics to help us improve website performance and user experience.
Cookies may collect:
• Browser type
• Device information
• Pages visited
• Time spent on the website
• IP address
You can control cookie settings through your browser preferences.
- Data Security
We take reasonable technical and organisational measures to protect your personal data from:
• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration
However, please note that no internet transmission is completely secure.
- Data Retention
We only retain personal information for as long as necessary:
• To fulfil bookings and services
• To comply with legal obligations
• For accounting and business record purposes
- Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
- Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Platinum Car Service
Website: https://www.platinumcarservice.co.uk
Email: [Insert Email Address]
Telephone: 0207 458 4995
If you are unhappy with how your data has been handled, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk